With more than 45 offices in 28 countries, our global presence mirrors the location of our clients and their projects.
This means that we are never far from the contractors that we represent. With our security and medical partners we are able to support with incident management teams and emergency response services if required. Our in-house experts undergo rigorous training, so we know exactly what it takes to promote a safe working environment with the necessary precautions.
NES are your partner on the ground
We have our own emergency response processes in place to support clients and are able to create bespoke situation-specific contingency plans to set out the planned response to an emergency incident and how we would interface with the client’s own first response and crisis management teams.
How we support you
If tasked with providing you emergency response services, we will:
- Tailor the solution. No two emergency situations are the same. If a medical emergency arises, while you may provide the first response, we would work with you to arrange repatriation of the casualty and on-going medical treatment.
- Support the contractors. In the event of an emergency, we use all available methods including our advanced travel tracking system to identify the contractor’s recent movements, inform them of the situation, give them practical advice and support them throughout as to how they should respond.
- Save you time and money. We have been on hand to support clients in a crisis many times before. We know the procedures to follow, meaning we will be able to coordinate with you a suitable rapid response, saving you cost and hassle.
Our contractor’s challenge
Our candidate had recently started working as an instrumentation engineer on a project in Lagos, Nigeria. On arrival he was asked to surrender his passport for processing by the Nigerian Immigration Service in Abuja, which typically takes at least 10 working days. Within four days of working on his new assignment our contractor contacted us on the way to work in severe pain.
We contacted our partner, International SOS, and informed them of the medical emergency. The contractor was picked up immediately and taken to the local medical clinic, where a team of medics and a representative from NES Global Talent were there waiting for him. He had suffered a heart attack and needed to be repatriated to his hometown of Liverpool, UK, for immediate treatment. However his passport was still with the Immigration Service in Abuja.
We contacted the Nigerian Immigration Service to request the immediate release of his passport. One of our staff travelled from Abuja to Lagos and within three hours of contacting us, he had his passport back. We successfully arranged for an air ambulance to fly from Paris to Lagos to pick up the contractor and evacuate him, escorted by a doctor, back to a hospital in Liverpool, where he was nursed back to health.