Senior Accounts Manager

Hard Services Manager
Based London
Up to £50k basic + £3000 car allowance / company car + 25 days holiday (exclusive of 8 stats) + pension scheme (matched up to 8%) + 3 times death in services scheme

YOU MUST HAVE A TRACK RECORD IN ESTATES MANAGEMENT OF LOCAL AUTHORITY OR CIVIL GOVERNMENT CONTRACTS AND BE VERY STRONG IN TH FOLLOWING:

ACCOUNT MANAGEMENT
FINANCE & COMMERCIAL
MAN MANAGEMENT
BUILDING & MAINTAINING CLIENT RELATIONBSHIPS

My client is currently recruiting for a Senior Estates Manager to develop the operational and financial performance in compliance with the contract and in line with the budget. This role is to manage the Corporate Estate on this contract to include head offices and town halls etc. As Estates Manager, this role will be all encompassing, to include managing Cleaning, Catering, Portorge, Reception and Engineering. In line with this, managing client and customer expectation and working in liaison with the whole Interserve team to ensure all deliverables are met and service delivery expectation is exceeded.

RESONSIBILITIES
Managing PPM and reactive elements of cleaning, porterage, security, catering and M&E.
Understand the Contract and provide guidance and direction to ensure that the services are delivered to the required PMS standards and within contract scope.
Control expenditure and maximise income to achieve or exceed budgeted financial performance.
Be prepared to participate in business continuity plans, escalation plans and on-call system.
Develop systems and tools to ensure that statutory and contract compliance is achieved across the full suite of services delivered.
Carry out appraisals of direct reports and ensure that their potential is developed.
Lead, plan, communicate and deliver agreed change initiatives on programme to improve performance.
Establish and maintain responsive communication with key stakeholders to achieve good customer satisfaction.
Ensure that staff are fully trained to carry out their work.
Create succession planning and effective people management.
Manage all HR issues.
Ensure that absenteeism, overtime, annual leave and agency work is controlled.
Provide leadership in awareness and responsiveness to Health and Safety issues.
Demonstrate a clear and effective alignment with the operational objectives and the commercial interests of IFM.

EXPERIENCE NEEDED

BIFM or related qualification
Management qualification (desirable).
Working in civil government environments.
Managing large groups of staff.
Managing Managers
Experience of dealing with HR issues.
Financial acumen.
Analytical ability.
Able to lead change management.
Excellent verbal and written communication skills along with good IT